Shipping policy
Poppy Knitwear – Shipping Policy
Last updated: 01/09/2026
Thank you for shopping with Poppy Knitwear! Below you'll find everything you need to know about how we process and ship your order.
1. Order Processing Times
- Orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).
- Made-to-order or personalised items may take longer to process — please allow 14 business days for these.
- During sale periods or busy seasons (e.g. Christmas), processing may take a little longer. We'll let you know if there's a significant delay.
- You'll receive a confirmation email once your order has been dispatched, along with tracking information where available.
2. Shipping Destinations
We currently ship to:
- United Kingdom (mainland and Highlands/Islands)
- [International destinations, if applicable — e.g. EU, USA, rest of world]
If your country isn't listed at checkout, please get in touch at [poppyknitwear@gmail.com] and we'll see what we can do.
3. Shipping Options & Costs
| Destination | Service | Estimated Delivery | Cost |
|---|---|---|---|
| UK Mainland | Standard | 2–4 business days | £4.40 / Free over £40 |
| UK Mainland | Express | 1–2 business days | £6.99 |
| UK Highlands & Islands | Standard | 3–6 business days | £4.40 / Free over £40 |
| Europe | Standard | 5–10 business days | £14.99 |
| Rest of World | Standard | 7–14 business days | £19.99 |
Delivery times are estimates from the date of dispatch, not order date, and may vary due to courier delays outside our control.
4. Free Shipping
We offer free UK standard shipping on orders over £40. This is automatically applied at checkout — no code needed.
5. Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow its journey. If you haven't received tracking information within 2 business days of ordering, please contact us at poppyknitwear@gmail.com.
6. Customs, Duties & International Orders
For international orders outside the UK, your order may be subject to import duties and taxes levied by your country's customs authority. These charges are the customer's responsibility and are not included in the item price or shipping cost. We're unable to predict what these charges may be — please check with your local customs office if you're unsure.
7. Missing, Delayed, or Lost Parcels
- If your tracking shows as delivered but you haven't received your parcel, please check with neighbours and any safe places first, then contact us within 5 days.
- If your parcel is significantly delayed or appears lost in transit, let us know at poppyknitwear@gmail.com with your order number and we'll investigate with the courier on your behalf.
- We are not liable for parcels lost or delayed due to an incorrect address provided at checkout — please double-check your delivery details before ordering.
8. Incorrect Addresses
Please ensure your shipping address is correct at checkout, as we're unable to redirect parcels once dispatched. If you spot an error, contact us at poppyknitwear@gmail.com as soon as possible — we'll do our best to amend it before your order ships, but can't guarantee changes once an order is processed.
9. Damaged Parcels
If your parcel arrives visibly damaged, please take photos before opening and contact us at poppyknitwear@gmail.comwithin 48 hours of delivery so we can help resolve this quickly.
10. Contact Us
If you have any questions about shipping, we're happy to help:
Poppy Knitwear Email: poppyknitwear@gmail.com
This policy is a general template and does not constitute legal advice. Please review and adjust shipping costs, timeframes, and destinations to match your actual couriers and rates before publishing it on your site.